Tax Agent Services Act (TASA) Mandatory Disclosure
As a Registered Tax Agent, our services are provided to you in accordance with the law, including the Tax Agent Services Act 2009 (TASA). In line with the Tax Agent Services (Code of Professional Conduct) Determination 2024, we are required to make the following disclosures.
There are no current matters, or any that have arisen since 1 July 2022, that Tim Cook t/a Tim Cook Tax is aware of that could significantly influence your decision to engage (or continue to engage) us for a Tax Agent Service.
The Tax Practitioners Board (TPB) maintains a public register containing details of all registered, suspended, and deregistered Tax and BAS Agents. You can search this register at:
👉 https://www.tpb.gov.au/public-register
As a Tax Agent, we have obligations to both the TPB and our clients. Similarly, you have obligations under the taxation laws and to your Tax Agent. Further information about these obligations is available on the TPB website:
👉 https://www.tpb.gov.au/obligations
👉 Information for Clients (Fact Sheet)
Tax Agents and clients must not make false or misleading statements to the TPB or the Australian Taxation Office (ATO). If a false or misleading statement is discovered, it must be rectified as soon as possible. More information is available at:
👉 https://www.tpb.gov.au/code-obligations-when-making-or-preparing-statements
If you have a complaint about our Tax Agent services, please contact Tim Cook by email at admin@timcooktax.com. Where possible, your complaint will be reviewed by someone not involved in the matter. We will acknowledge your complaint by email, confirm our understanding of the issue, and advise you of our process. We aim to resolve all complaints within 14 days.
If you are dissatisfied with our resolution, you may escalate your complaint to the TPB at:
👉 https://www.tpb.gov.au/complaints
The TPB will acknowledge your complaint, assess it, and if needed, provide further information about your review rights and who may assist you further.